WARRANTY & RETURN POLICY
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REFUND AND RETURNS POLICY
movieboxs.com We want to make sure you are 100% happy with your purchase. If you have any technical or sales issue, please feel free to contact us. In the event that our technical support team does not solve your problem, you can get a full refund. We want to make things right and assure that our services are very stable in most cases and you won’t run into issues that we can’t fix. The refund will cover in any case the problem comes from our technical side
YOU WILL NOT BE ABLE TO GET REFUND IN THE FOLLOWING CASES
The refund request must be clear and acceptable: We offer refunds on Digital Services under certain circumstances. However, we highly recommend getting a free trial before making your purchase. -You will not be approved for refund if issue is not in our technical side ( if is comming from your side , device that you use or bad internet connection in your country or area) or any orher posibilitys that not include owr technical posibilitys. -You will not be approved to get refund in any case if you violate our terms and conditions and your account is supended. -You will not be approved to get full refunt if you used our services for a while , and for example in any case if you have a subscription of 12 or less months and after 8 month of perfect service used you’re facing thehnical issue in our side that we can’t solve it in 10 days ( and you’re not able to use the rest subscription purchased from us because the issue) in this case you’ll be able to have a partial refund for the rest subscription period that you can’t useYou will not be approved for refund if you fill in the ordering form wrong connection infformations like (wrong mac address , also once a subscription is actived for a device there is no chance to change devices because the previous device was already activated as you required , and you will not be able to acces refund if you did this or you simply want to activate another device you need to buy a new subscription with us without refund for your previous purchase , so to prevent that when you make a subscription with us be sure you fill the correct infformations , and be sure what device you want to connect . Only devices and application which using M3U playlist are able to be switched with the same subscription ( devices which require MAC code to connect are not be able to be switched with other devices , subscription is strictly activated for that MAC.)
IF YOU THINK YOU'RE ABLE TO GET REFUND FOLLOW THE STEPS
Also note that we do our best to process your refund as quickly as possible. But it can take up to 3-7 days for our payment processor or your financial institution to reflect on your account/bank card. Once you request a refund, you cannot subscribe again to our service at any time in the future. Request a refund, follow the steps below to submit a refund request to us:
1- Use the contact form to request a refund.
2- Use the same email address or WhatsApp that you use to purchase our services.
All other refund requests will be partially refunded according to the period used for the subscription. If there is a problem on our side, we can solve it in 24 hours. User support will be contacted regarding all refunds. We will not issue refunds or partial refunds if: The customer is not satisfied with the channel line-up. The customer found another service. Customer refuses to apply our solutions if they have any problem. How long does a refund take? Refunds and refunds are generally processed within 3 to 7 days. We are not responsible for these time frames and delays. We are not a payment service provider, we are only an IPTV service provider. Each refund process usually takes 13-7 business days, and we cannot reduce this period. Our payment processors will take care of refund requests. We will do our best to respond to any user immediately after seeing the request and verifying the user’s information. If some channels freeze, buffer or not work sometimes: Although almost all of our servers are stable, some channels sometimes freeze or not work for various reasons but they are not permanent. Our expert engineers are always working on fixing it. Most of the time, these issues are temporary and occur due to the following reasons: Fluctuating customers on the Internet. A problem with the box / applications / client setup in general. Your internet service provider has a problem. The channel is down from the server end. The client changes its mind and wants to opt out/switch between servers. Server update/reboot on our side (weekly performance essential). Contact us: If you have any questions about the refund policy, please contact us.
Important information once you subscribe with us it is considered you agree with our refund policy , terms and condition , even if you missed to read this , our policy is very strict and impartially correct , we carefully respect our clients and we expect the same thing , so when you subscribe with us you agreed our conditions
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